FAQ

We receive very regular questions from our visitors, here is the list of the most frequent.

1. My items still have not arrived, is this normal?
Delivery takes about 2 to 4 weeks. If it's been less than four weeks, be patient, your purchase is on its way. If your product is still not after that six weeks MAXIMUM, we will refund you 100%. However, this happens only very exceptionally.

2. Why is delivery so long?
To avoid high storage and labor costs, our goods located abroad. This allows us to offer you high-quality items at very competitive rates.

3. I wish to cancel my order, is it possible?
Yes, you have 24 hours from the moment your order was made. Send us an e-mail, and you will receive a 100% refund.

4. There is a lack of articles to my order, where are they?
We have a lot of suppliers, when you place an order, each vendor is in charge of a particular product. If you order five different items, you will receive five different kits, and they will arrive at different times (some will be faster, other slower). Вy cons, if you order three times the same product, then they will all be in the same package.

5. How do I know if my order is being delivered or not? Click on the "Order Status" tab and enter your tracking number. You will see whether the status of the command is in "processed" or"unprocessed" mode.


6. Do you ship abroad?
Of course! We can ship anywhere in the world.


7. My item is damaged, can I get a refund?
Of course! If your item arrives broken, send it back to us, and it will be refunded.


8. I was wrong in the size/color of an item, can I get a refund?
Unfortunately, this is not possible, so be very careful before placing an order.


9. I am not satisfied with my order, can l be reimbursed?

Of course! You need to contact us, and we will give you the procedure. You have 15 days from receipt of the goods. All you have to do is return the item, and we will refund it 100%. The costs of return are at your expense.

10. Will I Be Charged With Customs And Taxes?

Our commercial transactions are tax-free in US dollars, which means you may be obligated to pay duties and taxes once you receive the order. Once your order arrives, its final destination (determined by your local customs), import taxes, duties, and related customs fees may be charged. We will not cover these charges and taxes. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs.

11. How do I contact you?

E-mail (24 h response in 99% of the cases): support@season4hunt.com