1. We accept returns of all complete well-packed items within 30 days of receipt for a full refund.
2. We accept returns from the original purchase of our questions. An order number or account email address is needed to process the return.
3. Once your return is processed, take the package to any post office or carrier outlet to have your package shipped to the address we send you in email. The shipping fee for the return will be at your own expense.
4.Quality problems(ripped, incomplete, shriveled, etc.) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.
Please do not throw the product and its package before your problem is solved. We have several different packages for different products.
1. Please check the items, whether they are damaged or with the wrong specification before you open them.
2. Each order has only one after-sale privilege.
3. Replace, return, or refund is not available if you have used the product already.
1. Please send an email to email@example.com first, and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and the problem you have for this order. Please don't return the items to the address written on the package. And we'll send you the return address to your email.
2. Keep the original packing. Returning the product is allowed if the packaging is in good condition, and it does not influence the second sale.
3. Drop off your package at your carrier. Please provide a tracking number and website for tracking the logistic info after you return the parcel to us.
We receive your return package. We will check the parcel whether in good condition or not once we receive the returned parcel, and then we will handle the refund to your account by the return conditions.
Step 1: Please contact us at firstname.lastname@example.org to request the exchange/return first. Our customer service representatives will respond to you within 24 hours.
Step 2: Please follow the instructions above to process the exchange/return. We would appreciate it if you could provide us with some photos as return material.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We’ll email you once processing your return or exchange. The credit card refund speed depends on different CC companies.
Shipping Fees Of Return/Refund
There are two situations of shipping fees for returning and refunding:
Responsible by us
1. Quality problems within the warranty time(See warranty policy for details)
2. Missing or wrong delivery.
3. The item does not match the description/image.
4. Missing accessories.
Responsible by customer
1. I don't like it after receiving the goods.
2. The size is inappropriatefor me.
3. Not the same as I expected